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Dear customer,

Further to my correspondence yesterday, please find below some further updates to our operational plans for the coming weeks.



As confirmed yesterday, on Friday 27th March we will bring our two UK plants to a controlled stop.

Our plan is to stop production activity for three weeks, with a re-start scheduled for Monday 20th April.  I will keep you informed if we make changes to this based on the wider industry requirements and/or central government guideline changes.



In the past 24 hours we have completed a full audit of our warehouse processes with local safety and staff representatives, and I am pleased to confirm that we can continue to operate (on a reduced capacity) whilst adhering to the current government guidelines with immediate effect.  This means that we will be able to fulfil existing orders on the system for next week.

During the production closure (Friday 27th March – Sunday 19th April) our warehouse and despatch operations will remain open based on the following restrictions;

  • Week 14 (wc. 30th March) – 50% reduction in despatch capacity
  • Week 15 (wc. 6th April) – “Critical load” despatches for ongoing NHS projects only
  • Week 16 (wc. 13th April) – “Critical load” despatches for ongoing NHS projects only
  • Week 17 (wc. 20th April) – Resumption of “normal service” production and despatch activity


New orders

As a result of the above operational plan;

  • We have a limited number of despatch slots still available for next week (week 14)
  • Effective immediately we will be taking orders for deliveries from week 17 (week commencing 20th April) onwards, however allocation controls will apply (see below)
  • Please contact our Customer Services Team if you have a “critical load” requirement for despatches in week 15 or week 16


Allocation controls from Monday 20th April

To ensure loyal customers are protected and service performance is strong as we re-commence “normal service” operations in week 17, we will put allocation controls with a dedicated allocation team in place to keep you regularly updated.

Allocation will be based on average plasterboard demand in January and February 2020, and will be given as a number of loads per week.  Allocation levels will be confirmed to each customer by the 10th of each month prior.  April allocation (commencing on 20th April) will be confirmed to customers by 31st March.

Please note the following in respect of service conditions within the allocation period;

  • Our standard lead time of day 1 for day 5 delivery will apply
  • Order amendments, cancellations and balance orders will not be permitted
  • Only AM/PM or 8am-4pm delivery windows will be available with no timed deliveries possible
  • Customer collections are not available from either UK plant during the allocation period


Thank you for your continued and trusted relationship, and please do not hesitate to contact me if you have any questions or concerns.  These are unprecedented times and we are doing everything we safely can to support you and your business.


Yours sincerely


Spencer Maynard


Commercial Director
Knauf UK & Ireland