As we are now into December, I would like to advise you of the following service information over the festive period:
Christmas / New Year Deliveries
For UK customers, the last date for placing orders for deliveries before Christmas is Friday 18th December. The first date for deliveries in 2021 will be Tuesday 5th January.
For Republic of Ireland and Northern Ireland customers, the last date for placing orders for deliveries before Christmas is Tuesday 15th December. The first date for deliveries in 2021 will be Wednesday 6th January.
The Customer Service Department will close at 16:00 on Thursday 24th December and open again at 08:00 on Monday 4th January 2021.
If you need any clarification of the above information, please do not hesitate to contact the Customer Service Department on 0800 521 050 (UK) or 01 462 0739 (Eire).
Technical Services and Webchat
The Technical webchat service and the firstname.lastname@example.org email address will not be staffed over Christmas and New Year. These services will be paused at 17:00 on Wednesday 23rd December and resume again at 09:00 on Monday 4th January 2021.
I would like to take this opportunity to wish you all a very happy Christmas, and a peaceful and healthy New Year.
Eric Dancer Head of Service Knauf UK & Ireland