Further to my correspondence last week, due to the continued uncertainty in the market as a result of the current COVID-19 situation, we have made the decision to put a number of our employees onto furlough leave commencing on Wednesday 1st April (tomorrow). This decision was not taken lightly, but is reflective of the current climate, the scheduled delays in construction and resulting anticipated downturn in demand for our products and systems.
In light of this change I wanted to offer you some reassurance that we will strive to continue to deliver you the best possible service during this “period of hibernation” in the UK construction sector. Please therefore note the following in respect of our defined customer contact areas;
Normal service continues on the Customer Services desk with the full team working remotely. Lines are open Monday to Friday between 0800 and 1730. The Customer Services Team can be contacted on 0800 521050 or for Eire 01 462 0739; alternatively our email address is email@example.com
The Technical Services Hotline (0800 030 4135) will be closed from 1st April until further notice. We will continue to offer technical support via email (firstname.lastname@example.org) and through our new “technical webchat” service which is available Monday to Friday between 0900 and 1700 on our website.(www.knauf.co.uk).
Field based customer support
The sales and technical field based teams will be operating remotely with significant reduced capacity until further notice. Your existing contacts will be able to provide you with further information regarding who to speak to during this period.
We will continue to keep you updated on any changes that may impact you. Please also be reminded that you can find the most up-to-date information via our website:
Thank you for your continued support and understanding during this period. Please do not hesitate to contact me if you have any questions or concerns.
Commercial Director, Knauf UK & Ireland