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Lovell awarded Estuary repair contract

Lovell has been awarded a contract by Estuary Housing Association to provide repairs services to its stock of over 3,900 homes in Essex, Greater London and Suffolk. The £22 million deal, which is set to run for five years, will involve the provision of full responsive and planned maintenance services for residents. The company will deliver a 24-hour, 365 days-a-year, reactive repairs service, planned maintenance programmes and carry out work to refurbish void properties.Estuary's portfolio includes general needs affordable housing, sheltered and supported housing, leasehold and market rent properties. It has properties in all 14 local authorities in Essex as well as in the London boroughs of Havering, Redbridge, Barking and Dagenham and in the Suffolk Coastal region.A range of job and training opportunities is to be provided through the partnership, with eight apprenticeship positions set to be created as well as work placement and training programmes.Ben Johnson, assistant director of property services at Estuary Housing Association, said: "This new partnership with Lovell Repairs and Maintenance marks a step change in the delivery of repairs and maintenance services to Estuary residents and is in line with our new organisational values of excellence, care and innovation." "This long-term partnership which focuses on value for money and customer satisfaction will ensure our residents receive a first-class service." The contract will be customer-focused, with several features aimed at providing a better experience for residents.There will be two-hour appointment slots, while Saturday morning appointments will be offered for customers who are working or in market rented homes.An extra range of options will be available to customers at an additional charge, for example pan drawers or spotlights in kitchen, as well as numerous other benefits.Recently, Lovell announced it is working on a £5 million affordable housing scheme as part of the ongoing regeneration of the Raffles estate in Carlisle. Some 58 properties are under construction at the site, comprising a mix of bungalows and two, three and four-bedroom houses, which will all be for affordable rent. 

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